SHIPPING FAQ

Shipping & Delivery

We are proud to offer international shipping services to over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers and improve delivering service beyond all expectation.

HOW DO YOU SHIP PACKAGES?

At the moment we have warehouses in Australia, Hong Kong and China and we ship products from our warehouse that has the product stocks on hand.

DO YOU SHIP WORLDWIDE?

Yes. We provide free shipping on all orders above $99 to over 200 countries around the world. However, there's some location we are unable to ship to. If you happen to be located in one of those countries, we will contact you.

HOW LONG DOES SHIPPING TAKE?

Standard Shipping:

The United States 14 - 20 (Business days)

Oceania: Australia, New Zealand 10-20 (Business days)

Europe 14 - 30 (Business days)

North America: Canada 14 - 30 (Business days)

Other Countries:14 - 30 (Business days)

Express shipping:

The United States 7-14 (Business days)

Oceania: Australia, New Zealand 7-14 (Business days)

Europe 7-14 (Business days)

Europe 7-14 (Business days)

Other Countries: 7-14 (Business days)

If your country is not on the list, please contact us.

 *This doesn’t include our 2-4 business day processing time

PROCESSING TIME

The order processing time might take up to 2- 4 business days

*Processing includes checking, packing, and sending your orders to the post-office.

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive a confirmation email once your order ships and it will contain your tracking information, but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages.

If you have any other questions, please contact us and we will do our best to help you.

ORDER CANCELLATION AND CHANGE REQUEST

We accept 8 hours’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information.

Just feel free to contact us. We're available 24/7 at support@calizarossi.com

Please note that any request received after 8 hours’ period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.

We will still do our best to get a hold or cancel your order after 8 hours’ period but no guarantee. If we were able to do so you will be charged a 50% cancellation fee on account of the cost, we incur for the item already being in production.